Refund policy

Returns & Exchanges

We want your Jan Stevenson jacket to be a piece you love wearing. Please review the details below before requesting a return or exchange.

Request a return within 7 days

Please contact Jan within 7 calendar days of delivery with your order number and reason for the return or exchange. You must receive approval and return instructions before sending your jacket back. Requests made after this window are not eligible for our standard return or exchange policy.

Condition of returned jackets

Your jacket must be unworn, unwashed, unaltered, and in its original condition. It must be free of damage, stains, makeup, perfume, odors, pet hair, and other signs of use.

Return shipping and refunds

Once your return is approved, we’ll email you a prepaid, tracked return shipping label. The cost of this label will be deducted from your refund, and we’ll confirm the deduction amount before sending the label.

Please ship your jacket within 7 calendar days of return approval and keep your drop-off receipt until your refund has been processed.

Once your jacket arrives, we’ll inspect it to confirm that it meets our return conditions. Approved refunds will be issued to your original payment method for the amount paid for the jacket, less the return label cost. Original shipping charges are not refundable for standard returns. We do not charge a restocking fee.

If your jacket arrives damaged or you receive the wrong item, please contact Jan promptly.

Need a different size?

Contact Jan within the same 7-day window. Size exchanges depend on availability, as our designs are made in limited quantities. Customers pay shipping for both the returned jacket and its replacement. Jan will provide a prepaid, tracked return label and confirm the shipping costs and payment arrangements when approving your exchange. Please ship your jacket within 7 calendar days of approval and keep your drop-off receipt. The returned jacket must meet the conditions above.

Choosing a different design

To choose another design, return your original jacket under this policy and place a separate order for the new piece at its current price. Previous discounts do not automatically apply to the new purchase. We cannot reserve a replacement while your return is on its way or being reviewed.

Final-sale jackets

Final Sale items are not returnable

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact Jan promptly with your order number and photographs so we can help resolve the issue. These situations are reviewed separately from standard returns.

Nothing in this policy limits rights that apply under consumer law.