Refund policy

Returns & Exchanges

We want your Jan Stevenson jacket to be a piece you love wearing. Please review the details below before requesting a return or exchange.

Request a return within 7 days

Please contact Jan within 7 calendar days of delivery with your order number and reason for the return or exchange. You must receive approval and return instructions before sending your jacket back. Requests made after this window are not eligible for our standard return or exchange policy.

Condition of returned jackets

Your jacket must be unworn, unwashed, unaltered, and in its original condition. It must be free of damage, stains, makeup, perfume, odors, pet hair, and other signs of use.

Shipping and refunds

Customers pay return shipping. Original shipping charges are not refundable for a standard return. We do not charge a restocking fee.

Once your jacket arrives, Jan will inspect it and confirm whether the refund is approved. Approved refunds are issued to the original payment method for the amount actually paid for the jacket. A jacket that does not meet the condition requirements may be declined.

Need a different size?

Contact Jan within the same 7-day window. Size exchanges depend on availability, as our designs are made in limited quantities. Customers pay shipping for both the returned jacket and its replacement. The returned jacket must meet the conditions above.

Choosing a different design

To choose another design, return your original jacket under this policy and place a separate order for the new piece at its current price. Previous discounts do not automatically apply to the new purchase. We cannot reserve a replacement while your return is on its way or being reviewed.

Final-sale jackets

Made-to-order jackets and designs created using a customer-supplied jacket are final sale and cannot be returned or exchanged. The 7-day return and exchange window applies only to eligible in-stock jackets. If your order arrives damaged or incorrect, please contact Jan promptly as described below.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact Jan promptly with your order number and photographs so we can help resolve the issue. These situations are reviewed separately from standard returns.

Nothing in this policy limits rights that apply under consumer law.